Skip to content
SignHub

Help center

Cannot sign in or receive a recovery email?

Updated 1 min read

Check your account, email delivery and two-factor verification, then follow the recovery prompts.

Forgotten passwords and recovery credentials

  1. Select Forgot password, then enter your username or original email account, an AR- account recovery code and a new password.
  2. If two-factor authentication is enabled, also enter an authenticator code or two-factor backup code. An account recovery code does not replace two-factor authentication.
  3. Sign in with the new password. Old sessions and unused sign-in links become invalid. The recovery code you used cannot be reused.
  4. Older email accounts without recovery codes can use email recovery. After signing in, generate account recovery codes under Account details; email recovery is then disabled.
  5. If you lose your recovery codes but can still sign in, regenerate them using your password and enabled two-factor verification. All old codes become invalid. If you lose your password and all recovery credentials, automatic recovery is unavailable. Support will never ask for your full password or recovery codes.