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Help center
Find instructions and troubleshooting by issue.
FAQ
13 articles
Account and sign-in
App downloads
The download page opens. Why will the app not install?Distinguish download and installation failures. Check Android signatures or iOS certificates and device requirements.The package uploaded. Why is the app not updated?Check the current version, prerelease and schedule. Upload success does not mean the served package changed.Do downloads equal installations?Download records, completed downloads, successful installations and actual usage are different metrics.
Domains and caching
The purge was accepted. Why is the old file still visible?Verify the new origin file first, then the purge scope, task result and browser cache.How do I investigate 403, 404 or 5xx errors?Use the response status to investigate domain settings, access controls or origin errors.What should I check after uploading a certificate?Check domain coverage, validity, certificate chain and actual HTTPS access.
Files and tools
What if an S3 tool fails authorization?Use the S3 error code to check signatures, bucket permissions, CORS and request size.Will uploads resume automatically after a refresh?Resuming needs the original file and a recoverable server task. Refreshing does not automatically complete every task.Does a successful upload make a file public?After uploading, obtain an appropriate access link under the file's public or private permissions.