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Costs and bills

What if my balance does not change after payment?

Updated 1 min read

Check the top-up order and account transactions. Query an unclear payment before paying again.

Balance unchanged or data missing after payment

  1. Find the top-up in Account transactions and check its order number, payment time and amount. Opening checkout, scanning a QR code or returning to the page does not prove that funds were credited.
  2. Refresh transaction records or query the order if the result is unclear. Avoid paying again immediately. Keep the order number and contact support to verify it.
  3. Retry failed billing-page loads and check product and date filters. Not configured or — must not be interpreted as zero cost.
  4. If usage and bills differ, realign the resource, unit, region, usage period and posting time, then compare individual records.